TERMS & CONDITIONS

You will automatically receive an “XCars Journey Acknowledgement” email followed by an SMS confirmation for the journey(s) you have paid for. You are responsible for checking that the details received from us are correct

XCars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. XCars will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however XCars accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

XCars reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. XCars accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

We request a minimum of 24 hours’ notice for any online bookings. If your booking is within 24 hours, please call our office to check availability.
You must order a car of a suitable size for the number of passengers and luggage. Our company cannot guarantee to be able to carry excessive amounts of luggage.

We take complaints very seriously and investigate every complaint thoroughly. Please email or call us quoting your booking number and as much information as possible.
You are responsible for the behavior of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger.
XCars has the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.
XCars will track all incoming flights, to ensure our driver reaches you at your specified time, so please make sure the correct flight details are given at the time of your booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. XCars does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact XCars customer services team immediately. Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible. XCars use their own transport wherever possible but do use third party companies where appropriate. Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

POLICIES & NOTICES

PRICING

XCars prices are calculated automatically with the distance, time of travel and number of passengers traveling taken into consideration. XCars reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable – this upgrade will be free of extra charge.
Xcars provides a promotional incentive in the form of a 5% discount on return journeys.

WAITING TIME

On journeys collecting from an airport XCars does not charge for the 1st hour’s waiting time after the plane has landed. Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £30/hr pro Rata’. Waiting time for all other journeys will be charged at £30/hr pro rata from the scheduled pick up time.
For airport pickups, our driver will wait for up to 90 minutes. If the driver has not heard from the passenger in this time, they will try to contact the passenger on the details given on the booking. If contact is not possible, this will be classed as a no-show, and no refund will be offered.

AMENDMENTS

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

CANCELLATIONS

If the booking is cancelled 24 hours or more before the booking is due to begin, there will be no charge.
If the booking is cancelled less than 24 hours before the booking is due to begin then the job will be charged in full.
All cancellations must be made via an email to which you will receive confirmation by us. If you do not receive an email from XCars confirming the cancellation, then we have not received it. In this case please call our out of hours number which is +44 7454 952317.